Job Description

Job Summary: 
We are seeking a highly motivated and creative Service Design Specialist to join our team. The ideal candidate will contribute to designing and facilitating co-creation sessions, conducting user-centered research, and creating innovative service solutions for government and citizen-focused initiatives. This role offers a unique opportunity to apply service design principles to complex challenges, delivering solutions that enhance user experiences and support mission-critical outcomes.

Key Responsibilities: 

• Co-Creation Facilitation: Lead and support the design and facilitation of co-creation sessions, including immersion workshops, journey mapping, and service blueprinting. 
• User Engagement and Research: Conduct and guide service design research activities such as observations, interviews, surveys, and diaries to gain deep insights into user needs and challenges. 
• Design Challenges and Ideation: Frame design challenges, facilitate brainstorming sessions, challenge existing concepts, and envision innovative service design solutions. 
• Rapid Prototyping and Evaluation: Develop, test, and refine prototypes that align with user needs and project objectives. 
• Narrative Creation and Communication: Develop compelling narratives that articulate value propositions for citizens and government stakeholders through service models, customer journeys, storyboards, system maps, wireframes, and interactive prototypes. 

Required Qualifications: 

• Bachelor's degree in Design, Human-Centered Design, Social Sciences, or a related field. 
• 0-3 years of experience in service design, user experience design, or related roles. 
• Foundational knowledge of service design principles and research methods. 
• Strong communication and storytelling skills to convey complex concepts effectively. 
• Proficiency in using design tools (e.g., Adobe Creative Suite, Miro, Figma) is a plus. 
• Ability to work collaboratively in a team environment and engage with diverse stakeholders.

Preferred Skills: 

• VA Badge or PIV card
• Experience facilitating workshops or co-creation sessions. 
• Knowledge of user-centered design and human-centered research methodologies. 
• Familiarity with prototyping tools and techniques. 

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