Amazon Connect Developer Job at Zapcom, Plano, TX

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  • Zapcom
  • Plano, TX

Job Description

  • Deep understanding of Amazon Connect core features and capabilities including Contact Lens.
  • Proven experience in designing and implementing complex contact flows, including advanced routing logic, speech recognition, and text-to-speech using AWS LEX bots, Polly etc.
  • Strong understanding of Amazon Connect's integration capabilities with other AWS Services, such as Lambda, SQS, SNS etc.
  • Experience with Amazon Connect's API's and SDK's
  • Solid experience with AWS infrastructure and services, including ECS, S3, Lambda, Aurora PostgreSQL, Dynamo DB etc.,
  • Experience with AWS Security best practices.
  • CRM Integrations and 3rd Party Integrations
  • Proven experience integrating Amazon Connect with various CRM system (Salesforce, ServiceNow etc.,)
  • Experience with CRM APIs and data models
  • Good to have experience integrating with WFM systems like Verint.
  • Strong programming skills using Java, Spring Boot
  • Experience with SQL and NoSQL databases (e.g., AWS RDS, Dynamo DB, Aurora etc.,)
  • Experience working in Agile environments (Jira)
  • Strong experience with DevOps practices and CI\CD (Terraform, Jenkins, Spinnaker, Git etc.,)
  • Experience and understanding of security protocols and systems (e.g., Active Directory, IAM, SAML, SSO etc.,) in line with legal and regulatory requirements (PCI DSS, PII, HIPPA, GDPR etc.,)
  • Good experience and knowledge of networking concepts and protocols, especially in the telephony environment.

Requirements

  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • 5+ Years of experience in Contact Center technologies and Cloud Architecture
  • 5+ Years of hands-on experience with Amazon Connect and AWS
  • 2+ Years of experience using Terraform.

Job Tags

Contract work,

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