Job Description

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Job Details:  Under broad supervision, provides management information system user support on a continuing basis, either by phone or site visit. Troubleshoots end - user problems. Analyzes & designs software modifications to meet users needs.

IT Technical Support Specialist:  This support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Objectives of this role:

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Handle business-critical IT tasks and system improvements.
• Enable faster and smarter business processes and employee productivity.
• Research and evaluate emerging technologies, hardware, and software.
• Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.

Responsibilities:

• Install, configure, and support workstation software, hardware, printers, and phones.
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy.
• Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly.
• Implement applications and software upgrades and troubleshoot any performance issues.
• Train employees in using software and hardware and provide technical support when needed.

Required skills and qualifications:

• Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
• Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
• Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
• History of working in an Active Directory domain environment.
• Proficient at software installs and troubleshooting.
• Some networking knowledge, along with the ability to troubleshoot network issues from the command line.

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