Job Description

About Us:

Welcome to Hype Tier, where digital dreams take center stage! We’re not just a social media marketing agency; we’re your partners in the exciting world of digital branding and engagement. Our mission? To help your brand soar, your online presence thrive, and your business succeed.

Job Description

Job Summary

The Entry-Level Customer Service Representative will serve as the first point of contact for customers, providing assistance, resolving issues, and ensuring a positive experience. This position requires strong communication skills, problem-solving abilities, and a customer-focused mindset.

Key Responsibilities

• Respond to customer inquiries via phone, email, or in person in a professional and friendly manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently while maintaining a positive attitude.
• Document customer interactions and maintain detailed records in the company’s CRM system.
• Collaborate with other departments to address and resolve customer needs.
• Assist with order processing, account updates, and general administrative tasks.

Qualifications

Qualifications

• High school diploma or equivalent
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Basic computer skills, including familiarity with Microsoft Office and CRM software.
• A positive, customer-focused attitude with a willingness to learn.

Additional Information

What We Offer

• Competitive salary within the range of $18.00 - $28.00 per hour
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with employer match.
• Generous paid time off and holidays.
• Opportunities for career growth and professional development.
• A collaborative and inclusive work environment.

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