Job Description

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit Follow Allergan Aesthetics on LinkedIn.

Job Description

The Educational Experience Specialist plays a key role in delivering exceptional customer learning experience and coordinating educational programs with excellence within the AMI program portfolio. This position enhances the learning journey for participants before, during, and after educational events. Key responsibilities include managing all communications vital to program success, developing engaging promotional materials, and managing patient/model logistics for live demonstrations. This role also offers opportunities for growth and adaptation in alignment with evolving program needs and execution strategies.

Responsibilities:

• Serve as the primary point of contact for AMI program communication for internal teams and external Faculty trainers.
• Support Facial Aesthetics and Body Contouring educational programs.
• Plan and implement operational initiatives that align with organizational goals.
• Develop and improve program procedures and protocols.
• Manage tasks within budget.
• Develop AMI program resources, invitations, in collaboration with cross functional teams and vendors.
• CVENT/Atrium management, support with customer registration and link to performance.
• Ensure consistent and compliant internal and external program communications.
• Assist in the on-site execution of AMI programs, working with program managers and vendors.
• Manage patient/model communications, expectations, and logistics for live demonstrations.
• Support end-to-end customer experience from registration, pre-work, during instructions and post program pull through.
• Collaborate with project sponsors, cross-functional teams, and project managers to define scope, deliverables, resources, work plans, budgets, and timelines for initiatives.
• Identify and communicate key program requirements to cross-functional teams and vendors.
• Maintain inventory of supplies and material used for training programs.
• Analyze and mitigate program risks and create reports for managers and stakeholders.
• Collaborate with Faculty, cross functional teams and internal trainers to support the entire customer experience, from registration through certification.
• Perform other related duties as assigned.

Qualifications

Qualifications

• Bachelor’s degree (or equivalent) with emphasis in event, communication or human services/social services. Marketing and Operations experience are an asset.

• A minimum of 5 years’ experience in the field of aesthetics, body contouring, and medical.
• Demonstrated experience in project management, event planning, and/or customer service
• Exceptional interpersonal and communication skills
• Efficient with time management, and the ability to meet deadlines in a very fast-paced environment.
• Strong commitment to be accountable, agile, and resourceful
• Experience with Salesforce
• Proficient with Microsoft Office.
• Flexibility in work hours and overtime, including weekends, is required.
• High degree of flexibility in adapting to a rapidly changing environment.
• Knowledge of FDA and regulatory statues as applied to Allergan Aesthetics products, with the ability to function in an environment controlled by outside regulatory entities.

Additional Requirements:

• Role is remote
• Ability to travel up to 70% + domestically (including overnight) is required.
• Responsible for performing all duties in compliance with FDA’s Quality System Regulation (QSR), ISO13485, the Canadian Medical Device Regulations and all other international regulatory requirements with which Allergan Complies.
• Valid driver’s license issued by the state in which the individual resides, good driving record.

Analytical and Reading Skills:

• Ability to read, understand and abide by company procedures. Ability to define problems, collect data, establish facts, draw valid conclusions and report on findings

Physical Requirements:

The physical demands and work environment described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk and talk and hear; up to 8 hours per day. The employee is regularly required to lift and carry up to 10 pounds and occasionally lift and carry up to 25 pounds. Duties also involve daily keyboard data entry. Specific vision abilities required by this job include close vision.

Work Environment:

Most work is performed in an office-like setting. The noise level in the environment is usually low to moderate.

Employees might be required to drive to different vendor locations and is exposed to outside weather conditions; close, distance, and peripheral vision are required along with the ability to adjust focus and depth perception. 

Safety:

Allergan is committed to the health and safety of our employees. We expect that all employees will perform their responsibilities while maintaining a safe, cooperative, and productive work environment, thus ensuring the health and safety of themselves and others.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​​

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• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​​

• This job is eligible to participate in our short-term incentive programs. ​​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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