Job Description
Position: Customer Success Regional Team Manager
Location: Remote (Global)
About the Role:
We are seeking a passionate and driven Customer Success Regional Team Manager to help lead and grow our Customer Success team. As we expand our global Customer Success operations, we are looking for a leader with a proven track record in customer success and a deep passion for new technologies. Ideally, you have experience as a Customer Success Manager (CSM) and have evolved into a leadership role.
In this role, you will have the opportunity to mentor, coach, and support a dynamic team of Customer Success Managers, playing a crucial role in ensuring customer satisfaction and long-term success. You will be instrumental in identifying areas for improvement, implementing process changes, and driving team performance, all while enhancing the customer experience.
What You Will Do:
Strategic Planning and Analysis: Lead the creation of communication plans, team meetings, and presentations for broader management forums. Regularly review key performance indicators (KPIs) and metrics to set your team up for success. Develop strategies to enhance customer engagement, retention, and drive upsell opportunities.
Customer Support and Interaction: Provide expertise and guidance to your team in handling escalated customer issues, ensuring swift and efficient resolutions.
Team Management and Development: Mentor and guide your team, helping them grow their skills and achieve their professional goals. Conduct performance reviews, celebrate successes, and support individual growth plans. Cultivate a positive and productive team culture.
Cross-functional Collaboration: Work closely with teams across Sales, Marketing, Product Development, and Support to align on customer needs, share feedback, and ensure a unified approach to customer success.
Documentation and Reporting: Collaborate with your team to create effective content and documentation. Maintain high standards of quality and attention to detail in all deliverables.
What We Are Looking for in You:
Proven experience in Customer Success, SaaS, or software industries
Strong track record of delivering exceptional customer success results
Ability to lead and develop a high-performing team
Analytical mindset with a hands-on approach to using data to drive performance
Strong communication and collaboration skills
Willingness to travel for team events up to 4 times per year
Nice-to-Have Skills: Proficiency in additional languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian is a plus
What We Offer:
Global Remote Work: Flexibility to work from anywhere, with occasional in-person team sprints (twice a year)
Personal Learning and Development Budget: USD 2,000 per year to support your professional growth
Compensation: Competitive salary with an annual review, plus performance-driven bonuses
Benefits:
Generous annual leave
Maternity and paternity leave
Employee Assistance Program
Travel perks, including Priority Pass for travel and upgrades to long-haul company events
Recognition and rewards for outstanding performance
Why You'll Love This Role:
You'll be part of a supportive, innovative, and forward-thinking team. This is your chance to work in a flexible, distributed work environment where personal growth, collaboration, and a commitment to excellence are at the forefront. You'll contribute to shaping the future of technology while helping both your team and customers thrive.
We're committed to building a diverse and inclusive workplace. We believe that diverse experiences and perspectives drive innovation, and we welcome candidates from all backgrounds to apply.
Join us and take the next step in your career while making a meaningful impact in the world of customer success and new technologies!
Employment Type: Full-Time
Salary: $ 52,000.00 137,000.00 Per Year
Job Tags
Full time, Remote job, Flexible hours,