Job Description

***Please Note:  This position has a  weekend  schedule***

The Customer Service Coordinator reflects the mission vision and values of Northwestern Medicine adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Provides patient activity coordination patient flow direction and problem solving.
• Acts as a patient advocate and serves as a liaison between the assigned department and other hospital departments.
• Typical duties may include monitoring of daily operations appointment coordination organization of paperwork computerized order entry telephone triage and coordination of patient encounter information.
• Greets and establishes positive first impressions with department patients establishing a role as patient advocate in accordance with Patients First service standards.
• Interacts with various hospital departments and physicians offices to effectively direct patients through the NMH system in a patient/customer friendly manner.
• Politely and promptly answers and appropriately triages department telephone calls.
• Enters laboratory and diagnostic testing orders on NMH computer systems.
• Schedules patients for physician and hospital encounters using the Cadence scheduling system.
• Correctly identifies and collects patient demographic information in accordance with hospital standards.
• Coordinates patient referrals insurance referrals and consultations.
• Maintains department medical record systems.
• Distributes department correspondence.
• Coordinates department billing procedures and enters patient charges via the NMH Patient Management/Patient Accounting system.
• Encourages teamwork through interdepartmental communication.
• Identifies potential problems and notifies the manager.
• Organizes paperwork for patients by gathering the necessary materials and monitoring progress.
• Requires interaction with patients of all ages; pediatricadult and geriatric including customers with communication barriers/sensory impairments.

AA/EOE

Qualifications :

Required:

• High school diploma
• Minimum of one year of experience in customer service or patient relations
• Excellent interpersonal verbal communication skills
• Excellent problem solving skills

Preferred:

• Degree or additional training in business communication or healthcare
• Computer dataentry/typing experience
• Experience in a healthcare setting
• Experience with automated patient scheduling
• Bilingual language skills

Additional Information :

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

Remote Work :

No

Employment Type :

Parttime

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