Call Center Representative (MLS) - Hybrid Job at Financial Staffing Resources, Ltd., Dallas, TX

VnJsVyt4cUtNYi90b2R4bXoxRDhYMmxwSUE9PQ==
  • Financial Staffing Resources, Ltd.
  • Dallas, TX

Job Description



FSR is a leading provider of premier talent for credit unions (Direct -Hire) specifically recruiting for the credit union industry. Our experienced placement professionals have an unparalleled understanding of our client’s business culture and candidate expectations. We expertly match our candidates talent to our clients need for any all staff levels within the credit union organization, from teller to CEO we can make it happen for you.

Job Description



Credit Union has an opportunity for a Call Center - Member Service Representative (MLS). This work-from-home/hybrid position requires one week in the office every 6–8 weeks and is ideal for individuals who are passionate about delivering outstanding member service while working in a dynamic and fast-paced environment.

Key Responsibilities:

  • Maintain a positive, professional demeanor while delivering outstanding service.
  • Engage with members to understand their needs and promote credit union products and services.
  • Handle account inquiries, loan requests , and identify opportunities to enhance product penetration.
  • Collaborate with Sales, Service Teams , and Member Loyalty Leaders to uphold a strong service culture.
  • Provide accurate information and ensure timely processing of member requests.
  • Think independently to address unique member situations with creative solutions.
  • Support member education events and ensure all compliance and training requirements are met.
  • Maintain confidentiality and follow organizational procedures to achieve credit union goals.
  • Adapt to changes and actively contribute to process improvements.

Qualifications

  • 2+ years in member services or lending operations preferred; credit union experience is a plus.
  • Proven customer service skills in a fast-paced environment.
  • Ability to work independently and effectively with minimal supervision.
  • Proficiency in computer and financial software.
  • A strong internet connection is a MUST. If you do not have reliable internet, you will be required to work in the office full time.

Additional Information



Compensation:

  • $20-23/hr
  • EXCELLENT Benefits: Medical/dental, PTO, paid holidays, company 401K match, work-life balance, career development, community outreach, and so much more!

Job Tags

Holiday work, Full time,

Similar Jobs

SOS International LLC

LEAD CLOUD SECURITY ARCHITECT Job at SOS International LLC

Overview: SOSi is seeking a highly qualified Lead Cloud Security Architect to provide cloud security to our government customers....  ...solutions operating within the Government, including DoD Cloud Computing SRG v1 R 4 (or superseding versions or releases). ~ Experience... 

ABB

Customer Service Manager - Parts & Repair Job at ABB

 ...productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and... 

MaidThis

Residential & Airbnb Cleaners Wanted! Job at MaidThis

Now Hiring: Rockstar Cleaners for Phoenix! Looking for a job that works around your life and pays you to make homes sparkle? MaidThis is hiring cleaners in Phoenix! We're especially looking for two-person teams (because cleaning is more fun with a buddy), but solo ...

Stony Brook University

Registered Nurse (T%26RC) - Perioperative Ambulatory Care Holding Area - Full-Time Day Shift | Stony Brook University Job at Stony Brook University

Job Number: : Job Field : Primary Location : : Schedule : Shift : : : Posting Start Date : Posting End Date : : : : : Refer a friend for this job Refer a candidate

Signify Holdings, Inc

Pitch your own role! Job at Signify Holdings, Inc

 ...the real world. Were a small and mighty team of passionate builders and veteran founders building at the intersection of crypto and fintech. We are looking for a chief of staff to join us to accelerate the organization and guide early culture and personality within the...