Job Description

Job Posting: Bilingual (Spanish) Customer Service Representative

Elmer's Home Service, a leading home service company, is excited to announce an opening for a Bilingual (Spanish) Customer Service Representative . Located in the vibrant heart of Texas, we are seeking a dedicated, full-time team member to enhance our customer interactions and maintain our standard of excellence. This is an on-site, non-remote position ideal for someone eager to provide exceptional customer support while thriving in a dynamic work environment.

As part of our dedicated team, you will bring your bilingual skills and customer service expertise to ensure effective communication and satisfaction among our Spanish-speaking clients. Working with Elmer's Home Service means joining a well-established community of professionals committed to excellence in all faucets of HVAC and Plumbing services. If you are looking to make a significant impact in a customer-focused role, we encourage you to apply and bring your talents to our supportive and dynamic team.

Duties and Responsibilities

As a Bilingual (Spanish) Customer Service Representative, you will be tasked with a variety of responsibilities that are critical to maintaining our company’s operations and exceptional service standards:

• Answer inbound calls and assist customers with their inquiries while maintaining a polite, professional demeanor.
• Provide accurate and timely information regarding our services and products to both English and Spanish speaking customers.
• Assist in scheduling appointments and services, ensuring efficient and reliable service delivery.
• Follow up on service queries to guarantee customer satisfaction and service excellence.
• Document all customer interactions in our CRM system accurately for record keeping and future reference.
• Adapt communication style to cater to diverse caller needs and preferences, ensuring clarity and satisfaction in both English and Spanish.
• Collaborate with other team members to improve customer service processes and enhance overall service efficiency.
• Handle customer complaints and issues with empathy and efficiency, proposing solutions and escalating issues when necessary.
• Maintain up-to-date knowledge of the company's offerings and promotions to provide detailed information to customers.
• Participate in ongoing training sessions to enhance skills and adapt to changing business needs and technologies.

Requirements

To be eligible for the role of a Bilingual (Spanish) Customer Service Representative, candidates must meet the following criteria:

• Fluency in both Spanish and English, with exceptional verbal and written communication skills in both languages.
• Proven experience in customer service, preferably in a call center or a service-oriented business environment.
• High school diploma or equivalent; higher education or certifications in customer service or related fields preferred.
• Strong organizational and multitasking skills, capable of handling a fast-paced work environment.
• Excellent interpersonal skills with an ability to empathize with customers and address their needs effectively.
• Proficiency in Microsoft Office applications and experience with CRM software; familiarity with ServiceTitan is a plus.
• Availability to work on a flexible schedule, including evenings, weekends, and holidays.
• A positive attitude and the ability to work as part of a team as well as independently.
• Strong problem-solving skills, with a capability to think quickly and provide solutions to customer issues.
• Prior experience in HVAC or home services is beneficial but not mandatory.

We believe in providing not just a job, but a long-term career opportunity with ample avenues for professional growth and development. Join us in our mission to deliver unparalleled service and become an integral part of our community at Elmer's Home Service. Apply today and start making a difference!

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